Refund policy

If something in your order arrives damaged or isn't up to standard, tell us within 48 hours of pickup or delivery and we'll make it right with a store credit. Email mike@steelpony.ca. A photo helps but isn't required. We stand behind everything we sell.

If we're short an item when your order is packed, you get a store credit for it.

Orders can't be cancelled once they're placed, because we order fresh from our producers based on them. If you need to add something, email mike@steelpony.ca and we'll do our best to fit it in.

Picking up: please collect your order during your pickup spot's stated window. Our pickup hosts try to keep orders somewhere refrigerated, but they can't guarantee it. If you can't make the window, let your pickup host know ahead of time. They may be able to make arrangements, or you can send someone else to pick it up for you. After the pickup window we can't guarantee your order will be in good shape, or still there, but we'll do our best.

Seed garlic sent by mail: if your seed garlic arrives in bad shape, email us within 48 hours and we'll replace it or refund you.